Welcome to Electra Store. By accessing or using our website (electra.store), you agree to comply with and be bound by the following Terms & Conditions.

1. 🏢 Company Information

Electra Store is an online platform operated by Electra for Electronic & Industrial Supplies, based in Alexandria, Egypt.

2. 🛒 Products & Availability

• All products listed are subject to availability.

• We reserve the right to limit quantities or discontinue products at any time without notice.

• Product images are for illustration purposes only; actual items may vary slightly.

3. 💰 Pricing & Payment

• All prices are listed in Egyptian Pounds (EGP) unless stated otherwise.

• Prices may change without prior notice.

• Orders are confirmed only after payment is successfully completed or confirmed.

• We reserve the right to cancel any order due to pricing errors or stock issues.

4. 🚚 Shipping & Delivery

• Delivery is available across Egypt.

• Delivery times are estimates and may vary due to external factors.

• Shipping fees (if any) will be clearly stated at checkout.

• Electra Store is not responsible for delays caused by courier companies.

5. 🔄 Returns & Refunds

• Customers may request a return or exchange within [7 days] of receiving the product.

• Products must be:

  • Unused

  • In original packaging

  • In resalable condition

• Certain items (e.g., electronic components, customized products) may not be eligible for return unless defective.

• Refunds are processed after inspection and approval.

6. ⚠️ Warranty & Liability

• Warranty (if applicable) is provided according to the manufacturer’s terms.

• Electra Store is not liable for:

  • Improper installation or misuse of products

  • Damage caused by incorrect voltage, wiring, or handling

• Customers are responsible for ensuring product compatibility before purchase.

7. 👨‍🔧 Technical Products Disclaimer

• Many products sold are technical/electronic components intended for qualified users.

• We are not responsible for damages resulting from incorrect usage or lack of technical expertise.

8. 🔐 Privacy

• Customer data is collected only for order processing and service improvement.

• We do not sell or share personal data with third parties except as required for delivery or legal compliance.

9. ❌ Order Cancellation

• We reserve the right to cancel any order in case of:

  • Stock unavailability

  • Suspicious or fraudulent activity

  • Incorrect pricing or system errors

10. 📞 Contact Information

For any questions or support, please contact us:

• Phone / WhatsApp: [002035912212]

• Email: [info@electra-group.com]

• Location: Alexandria, Egypt

11. ⚖️ Governing Law

These Terms & Conditions are governed by the laws of the Arab Republic of Egypt. Any disputes shall be resolved under Egyptian jurisdiction.

12. 🔄 Changes to Terms

Electra Store reserves the right to update or modify these Terms & Conditions at any time without prior notice.