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ELECTRA STORE
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Shipping Policy

🚚 Shipping Policy – Electra Store

Thank you for shopping with Electra Store. This Shipping Policy explains how we handle order processing, delivery, and shipping across Egypt.

1. 📦 Order Processing

  • Orders are processed within [1–2 business days] after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive confirmation via phone, WhatsApp, or email once your order is confirmed.

2. 🚛 Shipping & Delivery

  • We deliver to all governorates across Egypt.

  • Delivery is handled by trusted courier companies.

Estimated Delivery Time:

  • Alexandria:

    • 🚀 Same-day delivery available for orders placed before [ 4 PM ]

    • Otherwise: 1–2 business days

  • Cairo: 1–3 business days

  • Other Governorates: 2–5 business days

Note: Delivery times are estimates and may vary due to location, weather, or courier delays.

3. 💰 Shipping Fees

  • Shipping fees are calculated based on:

    • Delivery location

    • Order size/weight

  • The final shipping cost will be displayed at checkout or confirmed before shipping.

4. 💵 Payment Options

We offer flexible payment methods for your convenience:

  • Cash on Delivery (COD) — available across Egypt

  • Other payment methods (if applicable) will be shown at checkout

Note: Electra Store reserves the right to confirm COD orders before shipping.

5. 📍 Delivery Conditions

  • Customers must provide accurate shipping details (name, phone number, address).

  • If the customer is unavailable at delivery:

    • The courier may attempt redelivery or contact the customer.

  • Additional fees may apply for repeated delivery attempts.

6. 🔍 Order Tracking

  • Once your order is shipped, you may receive tracking details (if available).

  • You can also contact us directly via WhatsApp or phone for updates.

7. ❗ Delays & Issues

Electra Store is not responsible for delays caused by:

  • Courier companies

  • Incorrect customer information

  • Unforeseen circumstances (weather, strikes, etc.)

However, we will always assist in resolving any delivery issues.

8. 📦 Damaged or Missing Items

  • Please inspect your order upon delivery.

  • If the package is damaged or items are missing:

    • Report it within 24 hours of receiving the order

    • Provide photos (if possible)

We will review and take appropriate action.

9. 🚫 Failed Delivery / Refused Orders

  • If an order is refused without valid reason or delivery repeatedly fails:

    • The customer may be restricted from future orders

    • Additional shipping charges may apply for re-delivery

10. 📞 Contact Us

For any shipping-related questions or support: